CIS-CSM REAL BRAIN DUMPS - DUMPS CIS-CSM REVIEWS

CIS-CSM Real Brain Dumps - Dumps CIS-CSM Reviews

CIS-CSM Real Brain Dumps - Dumps CIS-CSM Reviews

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q107-Q112):

NEW QUESTION # 107
Which one is NOT a dependency for the Customer Service Plugin?

  • A. Skills Management
  • B. Communities
  • C. Task Activities
  • D. Openframe

Answer: B


NEW QUESTION # 108
Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)

  • A. Assigned Cases
  • B. Matching Skills
  • C. Agent Affinity
  • D. Availability Today
  • E. Agent History

Answer: A,B,D


NEW QUESTION # 109
Which of the following child case states would cause parent - child case synchronization to fail?
Choose 3 answers

  • A. Closed
  • B. Resolved
  • C. New
  • D. In Progress
  • E. Awaiting Info
  • F. Cancelled

Answer: A,D,E


NEW QUESTION # 110
Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

  • A. Case Spotlight
  • B. Case Analytics
  • C. Case Digest
  • D. Case Performance

Answer: A


NEW QUESTION # 111
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

  • A. Service-Aware Install Base Most Voted
  • B. Service-Aware CMDB
  • C. Service Reporting
  • D. Proactive Case Most Voted
  • E. Proactive Prevention
  • F. Service Monitoring

Answer: A,D,F


NEW QUESTION # 112
......

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